Buying & selling safely
Snowbiking is a tight community. These are the standards that keep it that way — and what to do if a deal goes sideways.
Buyer protection
Pay on-site only
Checkout runs through our payment provider so your card details stay protected and your order is recorded. Never wire money, send e-transfers, or pay off-platform — those payments have no protection.
Ask before you buy
Use Message seller to confirm fitment, hours, wear, and shipping timelines. Every message is saved to your dashboard as a record of what was promised.
Tracked delivery
Sellers add tracking to the order once it ships. Mark the order received when it arrives so both sides have a clean transaction history.
Something wrong?
If an item never ships or arrives materially different from the listing, message the seller first, then contact us with the order number and we'll review the order, messages, and tracking.
Seller guidelines
Real photos, real condition
Post clear photos of the actual item from several angles, including any damage or wear. Accurate listings mean fewer disputes and better reviews.
Describe it honestly
Include the year, model, fitment, hours or miles, what's included, and anything missing or modified. Pick the condition that genuinely matches.
Ship fast, add tracking
Ship within 3 business days of payment, pack heavy parts properly, and paste the tracking number into the order so the buyer can follow it.
Keep listings current
Mark items sold or remove them once they're gone. Repeated stale listings, no-ship orders, or off-platform payment requests can get an account suspended.
Need a hand with an order?
Send us the order number and what happened and we'll help sort it out.
Contact support →